Job Description
Job Description
Insight Global is looking for a Customer Complaints Analyst to work on a long-term ongoing contract for a large enterprise Medical Device company located in Irvine, CA. This role is a contract projected to be 3+ years that provides health benefits, PTO, and holiday pay.
This role will be a hybrid role, working on-site 2-3 days a week and remote the following days. While in this position, you will be receiving an average of 12-15 calls per day regarding medical device product issues. While this is an average, there are days where 20+ calls are received. You will be dedicating time to documentation practices into various software systems and escalating via proper channels when required. The person in this position will trained for 4+ months prior to even taking a customer call. Around 6+ months the training will end and the employee will be responsible for conducting complaints and documentation with continued education and support.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
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Skills and Requirements
1-3+ years of customer support experience within a healthcare or regulated industry
Bachelors Degree
Strong communication and documentation skills Complaints experience
Medical Device experience null
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to
[email protected].
Job Tags
Long term contract, Ongoing contract, Remote work, 2 days per week, 3 days per week,