Job Description

Position:

Customer Success Manager

Description:

Axiom Cloud is transforming how the world’s cooling systems are powered, operated, and maintained for climate and financial impact.
As a Customer Success Manager , you will drive customer satisfaction, retention, and growth across our largest and most strategic accounts.
You will act as a trusted advisor, ensuring that customers achieve maximum value from Axiom’s solutions and identifying opportunities for expansion.
Responsibilities include defining customer success strategies, building relationships with stakeholders at enterprise accounts, acting as the primary contact for assigned accounts, developing and executing strategic account plans (STRAPs), conducting Quarterly Business Reviews (QBRs), leading onboarding processes, solving customer challenges through cross-functional collaboration, analyzing and presenting key results, monitoring customer health and satisfaction, driving upsell opportunities, and negotiating renewals.

Requirements:

3+ years in customer-facing roles with enterprise customers, preferably in Customer Success;
Bachelor's degree (technical, engineering, or business focus is a plus);
Organized, detail-oriented, and results-driven with a track record of achieving Customer Success KPIs for enterprise SaaS companies;
Self-motivated and able to manage multiple priorities in a fast-paced environment;
Strong presentation, storytelling, data analysis, and problem-solving skills;
Customer-centric mindset and a passion for delivering exceptional customer satisfaction;
Interest in learning technical aspects of the product and communicating with external stakeholders;
Experience using CRM (e.g. HubSpot);
Interest in working in a startup environment;
3+ years of experience in Account Management, Project Management, or Customer Success roles.

Benefits:

Opportunity to be part of an innovative enterprise SaaS startup;
Fully remote work environment;
Competitive compensation and benefits;
Stock options in the company;
'Honor system' Paid Time Off policy (no specified limits);
Paid Parental Leave;
2 weeks a year of company-wide time off (December and July);
Collaborative and dynamic company culture with a focus on professional growth;
Chance to make a real impact on Customer Success, Sales, and Product Development.

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