Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a great Enterprise Training Specialist do?

You will support the knowledge, skills, and efficiency of Fiserv’s Associates by delivering engaging instruction, facilitation, and administration in new hire and skill improvement learning sessions for Output Solutions associates, as well as assisting in the design and development of learning materials and content.

In this role, you can expect to:

• Provide support to improve operator efficiencies
• Conduct a task analysis through observation, discussion or job shadow with operators with the support from others on the project. (Instructional Developers; Industrial Engineers; PM System Analyst)
• Collaborate with Instructional Developers to craft performance assessments; develop instructional materials (manuals, performance support documents, etc.)
• Deliver any training classes or work one on one with operators identified by PM reports with the support/recommendation of management
• Determine a calendar for each new hire. (I.e. when a module would be delivered, when follow up should occur, etc.)
• Identify any gaps in training with new hires
• Provide management with new hire performance reports
• Ensure training content is up to date
• Monitor the CTC program including ensuring CTC’s meet the criteria, managing number of CTC’s per function in each facility and identifying when additional CTC’s need to be certified
• Support any contract or certification requirements and deliver training
• Facilitate ‘New Employee Orientation’ and ‘Compliance Refresher’ training
• Assist with Forklift training

Basic Qualifications for consideration:

• High School diploma or equivalent required
• Minimum 3 years’ experience production
• Strong communication and customer service skills
• Advanced organizational and time management skills
• Outstanding communication and interpersonal skills
• Ability to travel up to 50%

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  [email protected] . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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