TITLE: Senior Salesforce Administrator (Contractor)
DEPARTMENT: Finance
TERM: Contractor – 20 hours per week for 1-2 months
HOURLY: $45-$50 per hour depending on experience
REPORTS TO: Senior Manager of Operations & Analytics
This role can be remote anywhere in the US.
Position Overview
The Operations & Analytics team supports several systems that facilitate the sales and customer service processes at Quid such as opportunity management, pricing, onboarding, and renewals. Salesforce is our primary GTM system. We are looking for an experienced Salesforce Administrator to support the management of our Salesforce instance and CPQ system.
Our Salesforce environment includes Sales Cloud and a growing ecosystem of integrated tools such as NetSuite, Dealhub, Celigo, HubSpot and Looker. We support 100+ users across the company.
As a Contract Salesforce Administrator, you will be responsible for implementing Sales and Customer Service processes within our CRM and supporting accurate record keeping required for financial reporting.
Responsibilities
Support the current team with incoming Salesforce and Dealhub (CPQ) related requests
Manage the Salesforce platform, including configuration, customization, and maintenance.
Collaborate closely with Sales, Services, Finance, and Technical Program Managers to gather business requirements, translating them into clear, actionable technical specifications.
Conduct audits of fields, objects and flows and optimize the instance to eliminate technical debt, improve performance and enhance user experience.
Stay up to date on Salesforce updates, new releases and best practices.
Proactively monitor Salesforce for errors, system performance issues, and data discrepancies, and troubleshoot problems as they arise
Manage configuration of new and existing Salesforce features including user management, security, custom objects, page layouts, validations, workflows, flows, process builders, and other 3rd party applications.
Requirements
5 years of experience as a Salesforce Administrator or architect role in technology companies with SaaS/service business models
Hands-on experience building APEX, Flows, custom objects
Possess in-depth understanding of the capabilities and constraints of the Salesforce CRM application architecture, particularly implementations in SaaS/services companies
Experience with key integrations such as Celigo, Looker, Dealhub, and marketing automation tools.
Experience with third party change management tools such as Gearset
Excellent communication and interpersonal skills; collaborates effectively with cross-functional teams.
Familiarity with Agile methodologies, including participation in sprint planning to ensure the efficient delivery of Salesforce solutions
Possesses the ability to manage multiple projects simultaneously and resolving issues quickly while being detail oriented.
Salesforce Basic and Advanced Certifications (Advanced Administrator certification, Advanced Developer or Platform II certification)
Bachelor's degree in a related field.
NICE TO HAVE:
Salesforce AI Specialist Certification
Salesforce Architect Certification
ABOUT QUID
Our product suite uses advanced artificial intelligence to process billions of indexed resources across all forms of structured and unstructured data, empowering brand, agency, and consulting services customers to make smart, data-drive decisions accurately, quickly, and efficiently.
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